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招聘
| 公司: |
UnicomNZ |
| 工作地点: |
奥克兰中区 |
| 职位: |
Junior IT Help Desk Technician |
| 薪资: |
高于新西兰法定最低工资 |
| 工作性质: |
全职 |
| 工作时间: |
Monday-Friday |
| 联系电话: |
请登录后查看 |
| 微信: |
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| 电子邮件: |
jobs@unicomnz.com |
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About UnicomNZUnicomNZ is a 100% New Zealand-owned telecommunications and ICT service provider. We offer a wide range of services including internet, voice, IT support, cloud solutions, and smart building technology. As we continue to grow, we are looking for an enthusiastic and reliable Junior IT Help Desk Technician to join our support team.Role OverviewThis is an entry-level position suitable for a candidate who is passionate about IT support and eager to learn. You will be providing technical assistance to our clients primarily in Microsoft 365, desktop support, antivirus, data backup, and various cloud-based software solutions. The role offers excellent hands-on experience and career development in enterprise ICT environments.Key ResponsibilitiesCustomer SupportProvide level 1 support for customer enquiries via phone, email, or ticketing system.Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).Assist clients with login issues, email setup, password resets, and file access.
Desktop & ICT SupportSet up and maintain Windows desktops, laptops, and peripherals.Install and update antivirus software (e.g., ESET, Windows Defender).Assist with data backup solutions and ensure successful backup status.Support common office software and printing/scanning devices.Conduct regular software and security patch updates.
Cloud Computing & Systems MonitoringProvide basic support and understanding of cloud platforms such as Microsoft Azure, Google Workspace, AWS, or Dropbox.Assist in user management and cloud resource access.Monitor basic IT infrastructure performance using company tools.
Documentation & CoordinationRecord support tickets, issues, and resolutions accurately in the helpdesk system.Escalate unresolved or complex issues to senior engineers.Assist in documenting IT procedures and support FAQs for internal use.
RequirementsA diploma or degree in Information Technology, Computer Science, or a related field (or currently studying).0–2 years of relevant experience in IT support or helpdesk environment.Familiarity with Microsoft 365 admin and end-user tools.Basic understanding of Windows OS, desktop hardware, and network connectivity.Knowledge of antivirus software and backup tools is a plus.Good communication and problem-solving skills.Willingness to learn and adapt to new technologies.Full NZ Driver’s License and ability to drive to client sites when required.
Desirable Skills (Nice to Have)Experience with cloud platforms like Azure, AWS, or Google Cloud.Understanding of basic networking concepts (IP, DNS, DHCP, VPN).ITIL or Microsoft certifications (e.g., MS-900, AZ-900) are a plus.Experience using ticketing systems like Freshdesk, Zendesk, or ConnectWise.
What We OfferSupportive environment with training and mentorship from senior engineers.Opportunity to grow into system admin or cloud engineering roles.Access to enterprise tools and real client environments.Competitive salary and professional development.
Apply NowIf you are ready to start your IT career with us, we would love to hear from you!Please email your CV to [url=]jobs@unicomnz.com[/url] with the subject line:
Junior IT Help Desk Technician Application
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发表于 2025-6-11 19:06
