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招聘
| 公司: |
Oak Furniture Store |
| 工作地点: |
奥克兰中区 |
| 职位: |
Online Customer Service |
| 薪资: |
高于新西兰法定最低工资 |
| 工作性质: |
兼职 |
| 工作时间: |
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| 联系电话: |
请登录后查看 |
| 微信: |
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| 电子邮件: |
office@oakfurniturestore.co.nz |
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About Us
Oak Furniture Store (OFS) is a premium solid hardwood furniture retailer across New Zealand and Australia. We aren’t just selling tables and chairs; we are on a mission to make 100% real hardwood furniture an affordable reality for every family.
Operating under Pacific Furnishings Limited, we have built a world-class supply chain powered by people who are passionate about craftsmanship and excellence. We are a globally recognised brand in the making, and we take immense pride in the commitment it takes to lead the furniture industry.
Our Culture: The OFS Way
At OFS, "good enough" isn't in our vocabulary. We thrive on hard work, smart strategy, and a relentless focus on the customer experience. We are looking for individuals who believe that nothing is too much trouble when it comes to delivering excellence. If you are proactive, resilient, and ready to move fast, you’ll fit right in.
This is a casual on-site role for a Customer Service Consultant based in Auckland, New Zealand. The Customer Service Consultant will be responsible for handling customer orders, inquiries, providing support after sales, improving customer experiences, and maintaining high levels of customer service both online and on site. Day-to-day tasks include responding to customer queries, resolving issues promptly, and gathering customer feedback for service improvement.
Key Responsibilities
1. Pre-Sale & Order Management
• Order Processing: Monitor and process new orders on an hourly basis.
• Inquiry Handling: Answer phone calls promptly and respond to pre-sale emails within a 4-working-hour window.
• Order Placement: Accurately place orders for small items and mattresses in a timely manner.
2. After-Sales & Logistics Support
• Resolution Management: Respond to return and exchange requests within 24 working hours, collaborating with relevant departments to ensure standard procedures are followed.
• Logistics & Claims: Manage and follow up on logistics damage claims within specified timelines and provide customers with regular "rolling updates" on pending cases or ETAs.
• Quality Control: Compile monthly reports regarding product-related after-sales issues for supplier review.
• Risk Management: Maintain an updated "blacklist" of high-risk or problematic customers.
3. Showroom Operations & Sales
• Customer Engagement: Proactively greet showroom visitors, provide expert knowledge on timber and craftsmanship, and guide them through the purchase and delivery process.
• Visual Merchandising: Maintain the showroom’s cleanliness, arrange product displays, and perform regular stock checks.
• Stock Coordination: Verify quantities for incoming stock deliveries and obtain necessary signatures.
• Facility Security: Manage showroom alarms and ensure the system is activated upon closing.
4. Documentation & Performance Targets
• Reviews & Feedback: Actively encourage customers to leave Google Reviews post-purchase. Meet monthly targets (e.g., 40 for Wairau, 15 for Mt Wellington) and complete 6 product reviews per week.
• Financial Accuracy: Ensure error-free cash/card management and verify that all invoices reflect the correct products and payment amounts.
• Reporting: Submit accurate Daily Sales Reports (DSR) to the responsible departments and provide review lists to the CS Manager.
Skills:Strong Interpersonal Skills for effective communication with customersProven Customer Satisfaction and Customer Experience management abilitiesExperience in Customer Support and Customer Service rolesExcellent problem-solving skills and attention to detailAbility to work well in a team and independentlyPrior experience in retail or furniture industries is a plusRelevant qualifications in Customer Service or related fieldsCapable of working in a fast pace environment
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发表于 2026-5-11 12:40